Frequently asked questions
When you have found a product you would like to purchase, click on the 'Add to basket' button and it will appear in your shopping basket. To review your products click on the basket symbol in the top right corner of the website. Here you can remove items and change quantities. Once you are happy with your selection click ‘Checkout’. You will then be asked to provide your name, email and shipping address. Once complete click ‘Continue’ and you will be taken through to our secure payment pages hosted by Shopify. Here you will need to enter payment details. On completion of the order an automated email with a summary of the items you have purchased will be sent to you confirming the transaction.
Products are subject to availability. If a product is temporarily out of stock please email hello@hammade.com and we’ll notify you as soon as it’s back online. Alternatively keep checking the website.
We make every effort to get your order dispatched within 5 working days from order confirmation. If you haven’t received your parcel within 7 working days of being dispatched please contact us on hello@hammade.com
HAM accepts Visa, Mastercard, American Express, Maestro, Shopify Pay, Apply Pay and Google Pay. HAM uses Shopify to process payments. This secure merchant is independent and will never disclose your payment details to us.
From time to time, HAM runs special promotions and discounts. We use unique codes for all our offers which are activated at checkout.
To apply a discount, place all of the Rabbits you wish to purchase in your 'Shopping Bag' and click ‘Checkout’. You will then be redirected to the order summary page where you can add the code into the ‘Gift card or discount code’ box visible on the right hand side.
We share our latest offers via our website, newsletter and social media. Please note that these are for a limited period and restrictions may apply. Discount codes cannot be used on limited editions, bundles, sale or already discounted items and you may only redeem one code at a time.
If you have any other questions about our promotions please feel free to drop us a line at hammade.com.
Your shipping cost will be calculated at checkout based on your order size and delivery address. For all shipping information, please click here.
We really hope you love your HAM purchase. If you are not entirely happy, please notify us by emailing hello@hammade.com. You must return your unwanted items for a refund or exchange within 30 working days from the day you received your order. The products, including their original packaging, must be sent back 'as new' in a saleable condition. For full terms and conditions please go to hammade.com/terms-and-conditions.
The quickest way to reach us is to send an email to hello@hammade.com any time any day - we’ll respond to you as soon as we can.
