We really hope you love your HAM purchase. If you are not entirely happy, please notify us by emailing firstname.lastname@example.org. You must return your unwanted items for a refund or exchange within 30 working days from the day you received your order. The products, including their original packaging, must be sent back 'as new' in a saleable condition. For full terms and conditions please go to hammade.com/terms-and-conditions.