Terms of service

HAM Products Limited is a UK registered company. The company registered number is 08048419 and address is 1 Franchise Street, Kidderminster, DY11 6RE, UK . HAM Products Limited (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on hammade.com ('our site’). Our email is hello@hammade.com and our telephone number is 00447583910222.

After placing an order, you will receive an e-mail from HAM acknowledging your payment.  Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation. 

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new”, packaged in a saleable condition, at your own cost.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.