FAQs

Frequently asked questions

Below are the answers to some things we often get asked. If you'd like more info or for anything else please drop us a line at hello@hammade.com.

When you have found a product you would like to purchase, click on the 'Add to basket' button and it will appear in your shopping basket. To review your products click on the basket symbol in the top right corner of the website. Here you can remove items and change quantities. Once you are happy with your selection click ‘Checkout’.  You will then be asked to provide your name, email and shipping address. Once complete click ‘Continue’ and you will be taken through to our secure payment pages hosted by Shopify. Here you will need to enter payment details. On completion of the order an automated email with a summary of the items you have purchased will be sent to you confirming the transaction.

Yes. When you checkout you will be given the option to add a different delivery address. We will then email you an invoice and include a dispatch note with your parcel. 

During December HAM aims to deliver all mainland UK orders within 5-10 working days. Some products, such as our prints and mugs, will not fit through a standard letterbox so it is likely that if you are not in to receive the items in person the courier will leave a card explaining how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on hello@hammade.com

UK: £2.95 (0-150g) £4.95 (160g+)

Europe: £12.95 (0-150g) £13.95 (160g+)

Switzerland and Norway: £13.95 (0-150g) £18.95 (160g+)

USA and Canada: £13.95 (0-150g) £18.95 (160g+)

Rest of the world: £17.95 (0-150g) £19.95 (160g+)

All orders over £200 qualify for free delivery.

*Please note that any import duties and taxes are your responsibility.

Products are subject to availability. If a product is temporarily out of stock please email hello@hammade.com and we’ll notify you as soon as it’s back online. Alternatively keep checking the website. You can also keep up to date with HAM‘s latest products by joining our mailing list.

We make every effort to get your order dispatched within 5 working days from order confirmation. If you haven’t received your product within 7 working days please contact us on hello@hammade.com

We really hope you love your HAM purchase. If you are not entirely happy please notify us on hello@hammade.com. You must return your unwanted items for a refund within 14 working days from the day you received your order. The products, including their original packaging, must be sent back 'as new' in a saleable condition. For full terms and conditions please go to hammade.com/terms-and-conditions.

HAM accepts ***ELLIE TO CONFIRM**. HAM uses Shopify to process payments. This secure merchant is independent and will never disclose your payment details to us. All prices are stated in British pounds.

Every HAM order is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty products please contact HAM hello@hammade.com within 48 hours of taking receipt of your delivery letting us know whether you would like an exchange or a refund. For full terms and conditions please go to hammade.com/terms-and-conditions.

 

The quickest way to reach us is to send an email to hello@hammade.com any time any day - we’ll respond to you as soon as we can.

HAM is currently available to buy through select design-led stores around the world. Check out our stockist page for more information.

That’s great. Please email Ellie at hello@hammade.com to enquire about wholesale opportunities.

Further information about HAM can be found on our about page.