Frequently asked questions
How do I place an order?
When you have found a product you would like to purchase, click on the 'Add to basket' button and it will be to your shopping basket. To review your products click on ‘BASKET’ in the top right corner of the site. Here you can remove items and view your delivery costs by selecting your shipping location from the drop down menu. When you are happy with your basket, click checkout and you will be taken through to our secure payment pages hosted by RBS Worldpay. Here you will need to enter your delivery information and payment details. On completion of the order an email will be sent to you confirming the transaction.
What forms of payment do you accept and is your site secure and safe?
HAM accepts Visa Credit, Visa Debit, Visa Electron, Maestro, MasterCard and JCB. HAM uses RBS Worldpay to process payments. This secure merchant is independent and will never disclose your payment details to us. All prices are stated in British pounds.
Can I choose a different delivery address to my billing address?
Yes. When you checkout you will be given the option to add a different delivery address. We will then email you an invoice and include a dispatch note with your parcel.
How much is postage and how long will it take to deliver my order?
HAM aims to deliver all mainland UK orders within 5 working days using Royal Mail’s First Class postal service. Some products, such as our prints and mugs, will not fit through a standard letterbox so it is likely that if you are not in to receive the items in person Royal Mail will leave a card explaining how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on email@example.com
Shipping costs are as follows:
Within UK: Royal Mail – £3.95
Europe: Royal Mail Airsure – £10.95
USA and Canada: Airsure - £14.95
Please note that any import duties and taxes are your responsibility.
HAM only ships to the UK, Europe, USA and Canada. If you are ordering from country outside this area, postage costs can be supplied on application. Please contact us on firstname.lastname@example.org to discuss further.
What if a product is temporarily of stock?
Products are subject to availability. If a product is temporarily out of stock please email email@example.com and we’ll notify you as soon as it’s back online. Alternatively keep checking the website. You can also keep up to date with HAM‘s latest products by joining our mailing list.
Do you ship outside the UK and Europe?
At the moment we only process online orders for the UK and Europe. If you live in outside this area and would like to purchase a HAM product please contact us at firstname.lastname@example.org to discuss delivery.
What should I do if my order doesn’t arrive?
We make every effort to get your order dispatched within 5 working days from order confirmation. If you haven’t received your product within 7 working days please contact us on email@example.com.
What’s your returns policy?
We really hope you love your HAM purchase. If you are not entirely happy please notify us on firstname.lastname@example.org. You must return your unwanted products for a refund within ten working days from the day you received the products. The products, including their original packaging, must be returned 'as new' in a saleable condition. For full terms and conditions please go to hammade.com/terms-and-conditions.
I have received damaged goods, what shall I do?
Every HAM product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty products please contact HAM on email@example.com within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your products as soon as they arrive. For full terms and conditions please go to hammade.com/terms-and-conditions.
When can I contact you?
You can send an email to firstname.lastname@example.org any time any day - we’ll respond to you as soon as we can. Alternatively you can call Jo between 9.30am and 5.00pm Monday to Friday on +44 (0)7583 910 222.
Where else can I buy HAM?
HAM is currently available to buy through select design-led stores and galleries across the UK. You can also find the range further afield - we now have retailers in Paris, Amsterdam, Singapore and Montreal. Please contact Jo to locate your nearest stockist.
I’m a retailer interested in stocking HAM products – how do I find out more?
That’s great. Please email Jo on email@example.com to enquire about wholesale opportunities.